Can I get my balance back after self-exclusion?

Yes, when you activate self-exclusion the process of returning any withdrawable balance in your account will begin. Contact support@hgvg.cam for details. The minimum withdrawal amount is ৳500 and processing is generally completed within 30 minutes to 3 hours.

Safe Gaming Commitment

Responsible Gaming at hgvg—
Your safety is our priority

hgvg believes that entertainment should always be safe, informed, and in control. Our responsible gaming tools help you enjoy gaming while staying within healthy limits.

21+

For ages 21 and above only

Why is responsible gaming important?

Online gaming is a form of entertainment, but it is only enjoyable when you participate consciously and responsibly. At hgvg we firmly believe that responsible gaming is not just a requirement — it is our social responsibility. We are committed to ensuring the safety, wellbeing, and financial stability of our platform's users.

When gaming turns into an addiction, it can have a negative impact on personal relationships, financial situation, and mental health. That is why we ask all our users — follow the rules of responsible gaming and seek help immediately if you experience any problems.

21+

Age restriction

For adults only

🔒

Secure platform

Protected with SSL encryption

🎧

24/7 support

Live chat in Bengali

Our protection tools

To ensure responsible gaming at hgvg, we provide several effective tools. These tools will help you manage your gaming habits.

Set deposit limits

Set the amount you can deposit daily, weekly, or monthly. Once a limit is set, you will not be able to deposit more than that amount. This is the most effective way to protect your finances. Choose a limit that suits you, starting from a minimum deposit of ৳100.

Time-out break

Use the time-out feature if you want to take a break for a few days. You can temporarily suspend your account for anywhere from 24 hours up to 30 days. No betting or gaming will be possible during this time.

Self-exclusion

If you feel that gaming is getting out of your control, choose self-exclusion. This option keeps your account closed for an extended period. Contact the support team to activate this feature.

Set time limits

Decide in advance how long you will spend gaming each day. Once a daily session time limit is set, automatic notifications will be sent from your account. This keeps you aware of how much time you are spending.

Review gaming history

You can view your gaming history, deposit and withdrawal details, and betting patterns at any time. This transparency helps you assess your own behaviour and set limits if needed.

Expert support

Our 24/7 live chat support is here for you with any concerns or problems related to gaming. Our Bengali-speaking support team will help you use the right tools and, if needed, point you toward the right resources.

Warning signs of problem gaming

If you notice any of the following signs in yourself or someone you know, it is time to pay attention. Seeking help in time is very important.

Spending beyond your budget and getting into financial trouble
Hiding your gaming from family or friends
Placing more bets to chase losses
Feeling restless or irritable when not gaming
Neglecting work, studies, or relationships
Repeatedly trying and failing to stop gaming
Gaming by taking on debt or selling assets
Irregular sleep and eating patterns

Remember: If you notice even one of the signs above, contact our support team right away or activate self-exclusion. Asking for help is not a sign of weakness — it is a sign of courage.

Self-assessment questionnaire

Ask yourself the questions below. If you answer "yes" to more than three of them, consider using the responsible gaming tools.

Do I often spend more time or money than I planned?

Is gaming affecting my daily responsibilities?

Do I hide my gaming habits from others?

Do I place more bets to try to win back money I have lost?

Has gaming caused arguments or problems with my family?

Do I game to escape stress or loneliness?

Do I feel restless or unhappy when I am not gaming?

How to use the protection tools

hgvg's responsible gaming tools are very easy to use. Follow the steps below.

Choose your limit

Select the tool you need — deposit limit, time limit, or time-out — and set your preferred amount or duration.

Confirm

Confirm the change. Deposit limits take effect immediately. Increasing a limit generally requires a waiting period of 24-48 hours.

Get support

For stricter tools such as self-exclusion, contact our 24/7 live chat. Our team will give you full assistance.

Tips for healthy gaming

Following these simple tips will keep gaming an enjoyable experience at all times.

Set a budget in advance

Before each session, decide the maximum amount you are willing to spend. Think of this amount as entertainment spending — with no expectation of winning.

Keep time limited

Set an alarm before you start gaming. Take a break after the set time and spend time on other activities.

Never try to "chase" losses

Do not place more bets in an attempt to win back money you have lost. Every round is completely independent — previous results have no influence on future results.

Avoid gaming under stress

Do not game when you are angry, sad, or under stress. Only game when you are in a good mental state — this is the core principle of responsible gaming.

Do not game while drinking

Do not game under the influence of alcohol or any other substance. Judgement is impaired in this state and risk increases.

Let your family know

Have an open conversation with the people close to you in your family about your gaming habits. Their support will help you stay within healthy limits.

21+

Age restriction

Only for 21 years and above

The 21+ age limit — a non-negotiable rule

To create an account and game on hgvg you must be 21 years of age or older. This is not an optional rule — it is a mandatory condition of our platform.

Keeping minors away from gambling is part of our social responsibility. If you know that a minor is using your account, notify our support team immediately.

Use parental control software on your device to protect minors. Never share your password with others and always log out after use.

Important: A national identity card or other valid document may be required to verify your age during account verification. Registering with false information is strictly prohibited.

Contact us for help

If gaming becomes a problem, do not try to face it alone. hgvg's support team is by your side seven days a week, 24 hours a day. Our Bengali-speaking team of specialists will listen to you attentively and provide the right assistance.

Remember, asking for help is nothing to be ashamed of. Many people face the same problems and, with the right support, return to normal life. The commitment to responsible gaming is an inseparable part of hgvg's core values.

Live Chat Support

Get instant assistance through our 24/7 live chat. Speak in Bengali — our team is always ready.

Email Support

Email us with details of your issue: [email protected] — we will respond as quickly as possible.

Quick info

Support hours

24/7 (all week)

Language

Bengali and English

Minimum Deposit

৳100

Minimum Withdrawal

৳500

Withdrawal Time

30 minutes to 3 hours

Payment methods

bKash • Nagad • Rocket • Upay

Age restriction

Age 21 and above

Questions about responsible gaming

Find answers to common questions about responsible gaming here.

Self-exclusion is a feature where you can request to close your own account for a set period of time. During this period you will not be able to take part in any gaming activity. To activate self-exclusion, contact us via our 24/7 live chat or by email at [email protected]. Our support team will process your request promptly.

Yes, deposit limits can be changed. However, reducing a limit takes effect immediately. Increasing a limit is subject to a waiting period (usually 24-48 hours). This delay is intentional so that decisions are not made impulsively and you have enough time to think it through.

A time-out is a temporary break — typically from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion, on the other hand, is a longer-term decision that comes with an extended waiting period before it can be reconsidered. If you are experiencing serious problems, choosing self-exclusion is the better option.

First, reach out to us via hgvg's 24/7 live chat or by email at [email protected]. Our support team can connect you with appropriate assistance and resources. Speaking with a mental health professional can also be helpful.

No, hgvg is for people aged 21 and above only. Age is verified at the time of registration. If you know that a minor is using this site, please notify us immediately at [email protected]. Keep parental controls enabled on your device and keep your login credentials secure.

Yes, when you activate self-exclusion the process of returning any withdrawable balance in your account will begin. Contact [email protected] for details. The minimum withdrawal amount is ৳500 and processing is generally completed within 30 minutes to 3 hours.

Yes, all of hgvg's responsible gaming tools — deposit limits, time limits, time-out, and self-exclusion — are completely free. They can be activated at any time from your account settings or through live chat.