hgvg's Privacy Policy
This document provides a complete description of how your personal information is collected, used, and kept secure on the hgvg platform.
Introduction and Scope
hgvg (referred to hereinafter as "we", "our", or "the platform") operates a safe and trusted service for online gaming users in Bangladesh. This privacy policy ("policy") describes how we collect, store, process, and protect your personal information.
By using hgvg's website or services, you agree to the terms described in this privacy policy. This policy should be read together with our Terms and Conditions. If you do not agree to this policy, please do not use our services.
This policy applies to all registered members of the hgvg platform, guest users, and anyone who visits our website. It is effective in accordance with Bangladesh Standard Time (BST, UTC+6).
Last Updated
This privacy policy was last reviewed and updated in 2026. If any material changes are made in the future, we will update this page with a new date and notify you by email where applicable.
What Information We Collect
We collect various types of information during registration and use of hgvg services. This information comes primarily from three sources: (a) provided directly by you, (b) collected automatically, and (c) received from third parties.
Identity Information
Information you provide when opening an account:
- Full name
- Date of birth
- Email address
- National ID number (where applicable)
- Financial transaction information (bKash, Nagad, Rocket, Upay numbers)
Technical Information
Collected automatically while using our services:
- IP address
- Browser type and version
- Device information
- Login time and location data
- Cookie and session data
Activity Information
From your activity on the platform:
- Betting history and amounts
- Game play history
- Deposit and withdrawal records
- Customer service communication logs
- Bonus and promotion usage information
Purpose of Information Use
hgvg uses your information only for legitimate and necessary purposes. The table below outlines each purpose and its legal basis:
| Purpose of Use | Type of Information | Legal Basis |
|---|---|---|
| Account creation and management | Identity and contact information | Performance of contract |
| Processing financial transactions | Payment information and transaction records | Performance of contract |
| Identity verification (KYC) | Identity and age information | Legal obligation |
| Fraud prevention and security | Technical and activity information | Legitimate interest |
| Providing customer service | Communication and activity information | Performance of contract |
| Responsible gaming monitoring | Gaming behavior information | Legal obligation |
| Service improvement and analysis | Activity and technical information | Legitimate interest |
| Promotional communications (subject to consent) | Contact information and preference data | Your consent |
Information Storage and Security
hgvg has adopted industry-standard technical and administrative measures to ensure the security of your personal information.
Encryption and Technology
Your information and transactions are protected by SSL (Secure Socket Layer) encryption technology. Sensitive information stored in the database is always encrypted. Our servers undergo regular security audits and are protected by modern firewalls.
Data Retention Period
We retain your information for as long as your account is active and as needed to provide services. Even after account closure, certain information may be kept for a defined period to fulfill legal obligations.
Employee Training
Only authorized employees of hgvg have access to your information, and they receive strict privacy training. Unauthorized access to data is strictly prohibited and is checked through regular audits.
In the Event of a Security Breach
If a data security breach occurs and there is a possibility that your rights may be affected, we will notify you by email as quickly as possible and take the necessary protective measures.
Sharing Information with Third Parties
hgvg never sells, rents, or discloses your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:
Payment Processors
Payment processors such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These third parties are governed by their own privacy policies and are also obligated to keep your information secure.
Technology and Service Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) and technology service providers may receive limited information to operate the services. This information is used only for contracted purposes.
Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from investigative authorities, or applicable law. In such cases, we will always provide only the minimum information necessary.
Fraud Prevention
For anti-money laundering (AML) and fraud detection purposes, we may share relevant information with designated authorities or partners. This is essential for the protection of all users.
Cookies and Tracking Technologies
hgvg uses cookies and similar technologies to improve your browsing experience and to operate the service properly.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and ensuring core functionality. They cannot be disabled.
Analytical Cookies
These cookies are used to understand which pages are used most and how users navigate the platform. The information collected is anonymous.
Preference Cookies
These cookies are used to remember your language preferences and other personalized settings, so you do not have to re-enter them each time.
You can control most cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.
Your Rights Regarding Your Information
Every user registered with hgvg has the following rights regarding their personal information:
Right of Access
You may request a copy of the information we hold about you at any time.
Right to Correction
If your information is incorrect or incomplete, you may request that it be corrected.
Right to Deletion
In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information if legal obligations exist.
Right to Object to Processing
You may object to the processing of your information where it is based on legitimate interest.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
Data Portability
Where applicable, you may request your information in a structured and machine-readable format.
To exercise any of the above rights, contact us at [email protected]. We will generally respond to your request within 30 business days.
Minors and Age Verification
Restriction for Those Under 21
hgvg provides services only to individuals aged 21 and above. We do not intentionally collect information from anyone under the age of 21. If a minor has registered on our platform, their guardian or legal representative may contact us and we will immediately delete the relevant account and information.
Responsible Gaming and Information Use
We use information about your gaming behavior to ensure responsible gaming. If our system detects any unusual or concerning gaming patterns, we may contact you or apply certain limits.
For more details on responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
hgvg reserves the right to update this privacy policy from time to time. In the event of any material changes, we will:
Notice of Changes
- Publish a new "Last Updated" date on this page.
- Notify you at your registered email address in the event of material changes.
- You will be given the opportunity to review the updated policy before it takes effect.
- Continued use of the service after the changes will be considered acceptance of the new policy.
If you do not agree to the new terms following a material change, you may request to close your account. Details are provided in our Terms and Conditions.
Privacy Contact
If you have any questions about this privacy policy, wish to exercise your information rights, or want to raise a concern, please contact us using the details below:
Email: [email protected]
Live Chat: 24/7 live chat support available in Bengali
Response Time: We will generally respond to your request within 30 business days
For privacy-related complaints, please contact us directly first. We will try to resolve your issue quickly and effectively.
This privacy policy was last reviewed in 2026. You will also find useful information on our About Us page or in the FAQ section.
Your privacy is our priority. If you have any questions, contact us via 24/7 live chat or at [email protected].